Autopano Solutions

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Introduction

Contents

This page lists all the known issues with Autopano and their solutions.
If a problem is not defined there, you are prompted to contact the Kolor Technical Support via the contact form.



Windows Mac Linux Any Platform

Crash at the end of the detection or when opening the Panorama editor

Related symptoms:

  • hang or crash on Color equalization stage during the detection
  • the panorama's display in the panorama editor is ugly
  • the panorama's display in the panorama editor becomes black
  • there is no panorama's display in the editor (or in the Panos part after the detection)
  • crash occurs upon quitting Autopano


Cause:
The issue probably comes from the compatibility of your graphic card with Autopano.


Solution:
The first thing to do is to check the graphic card driver and to update it via the manufacturer website, then to check again the Autopano’s behaviour.
Then (in case the issue still occurs), here are the tests to process:

  • Open Autopano
  • Open the following menu: Edit/Settings/... in General tab
  • There you will find a part called GPU processing
  • Click on the Test button of the main GPU option and tick the option Compatibility
  • Validate (OK)
  • Quit and restart Autopano
  • Try to stitch and process a panorama to check the behaviour of the software

If that still doesn’t work:

  • Open Autopano
  • Open the following menu: Edit/Settings/... in General tab
  • Unckeck the main GPU option
  • Validate (OK)
  • Quit and restart Autopano
  • Try to stitch and process a panorama to check the behaviour of the software


Related post on the forum:


Panorama's display in the panorama editor is ugly

The Panorama editor shows weird things (be careful: don't mix up bad stitching and weird things!).


Cause:
The issue probably comes from the compatibility of your graphic card with Autopano.


Solution:
Follow the same procedure to solve the following issue: Crash at the end of the detection or when opening the Panorama editor.


Panorama's display in the panorama editor becomes black

The Panorama editor shows an empty editing zone and/or the images become black.


Cause:
The issue probably comes from the compatibility of your graphic card with Autopano.


Solution:
Follow the same procedure to solve the following issue: Crash at the end of the detection or when opening the Panorama editor.


Panorama is not displayed in the editor (or in the Panos part after the detection)

The Panorama editor shows an empty editing zone and/or Panos part doesn't show any image thumbnail.


Cause:
The issue probably comes from the compatibility of your graphic card with Autopano.


Solution:
Follow the same procedure to solve the following issue: Crash at the end of the detection or when opening the Panorama editor.


Crash upon quitting Autopano

Autopano closes abnormally when you quit. You need to register your license every time you use the software.


Cause:
The issue probably comes from the compatibility of your graphic card with Autopano.


Solution:
Follow the same procedure to solve the following issue: Crash at the end of the detection or when opening the Panorama editor.


Crash during the rendering: Not enough memory

This message appears during the rendering (when Autopano calculate a big panorama with a limited system specs only). But that can occur in other cases.


Solution:

  • Check if the version installed of the software is the 64 bits version then install the 64 bits version if your system allows it.
  • Modify the values (memory allocation and cache size) on the Memory used part of the Preferences (pixels quantity on one row, number of pictures overlapped...).


Freezing/hanging or crash when too many panoramas are created

The issue probably comes when too many panoramas are created (between 60 and 80 Panos) on the Panos part (right side part) of the main interface.
That could generate a freezing/hanging, a bad displaying or no display at all then even a crash.


Solution :


Cannot click on any button or menu

You open Autopano and button or menu doesn't respond to click, only the on-over state is visible.
The problem appears when using a Wacom graphics tablet.
It is a QT or Wacom bug (for information such problem hits also Bibble).


Solution:

  • If you use the Wacom mouse in mouse mode => Does not work
  • If you use the Wacom pen in mouse mode => Does not work
  • If you use the Wacom pen in pen mode => OK
  • If you use an external mouse => OK

Windows WINDOWS

Crash when opening a file browser

Autopano closes when opening a file browser window (selection of images, saving a project, selection of the rendering folder, etc.).
The problem is due to a conflict between Autopano and a third party software installed on your computer.


Solution :


Windows 8.1 installation error message

During the installation of any version of Autopano below 3.6, an error message pops up near the end.

Error message example

You can leave it be, as it won't hinder the software's functionality in any way, or you can follow the following steps to make sure it doesn't appear again in a future installation.

Solution :

  • Unsintall Autopano
  • Open the registry (Start menu > Run.. > Type "regedit" )
  • Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PropertySystem\PropertyHandlers\.pano
  • Click on .pano key. You cannot delete it because the key is owned by TrustedInstaller. So you have to change the owner to Administrators first (following the instructions on this page). If you did right, it will be possible to delete the .pano key
  • Close regedit
  • Reinstall Autopano


Related post on the forum:


Crash when zooming in the panorama editor

Autopano opens the editor normally, but crashes when zooming in, after a certain point. It also crashes if you press "Ctrl+1". The problem is due to an incompatibility with the latest (13.12+) AMD graphics card drivers.


Solution:

  • Make sure you have the latest version of Autopano Pro/Giga installed (3.6.3+).
  • Close Autopano Pro/Giga.
  • Open the registry (Start menu > Run.. > Type "regedit" ).
  • Go to HKEY_CURRENT_USER\Software\Kolor\Autopano Pro/Giga 3.6\kernel.
  • Look for the gpuForceRGBA key, double-clic on the name and set the value to 1.
  • You can now relaunch Autopano.

Mac MAC

Restore default settings

Here is how to completely restore the default settings:

  • Close Autopano
  • Go to the Finder menu, Go tab
  • Open the Library
    • OSX 10.6 and below: the library is displayed and available directly on the menu
    • OSX 10.7 and above: the library is hidden, hold Alt key to display it on the menu
  • Go to the Preferences folder
  • Find and remove the files called com.kolor.autopano***.plist
  • Trash the recycle bin


(Autopano Giga only) The plugin for Lightroom 4 & 5 is not installed

During the installation of Autopano Giga, Lightroom X is not detected and the plugin can't be installed, we propose a manual solution described below:


Solution:

  • Unzip the zip file
  • The folder contains a file called AutopanoGiga.lrplugin file
  • Access to your User Library Folder ~/Library Folder
    • Hold Option and Use the “Go” Menu to Show Library in the Finder. (Holding down the Option key will show the “Library” directory as an option in the Finders Go menu.)
  • Copy/paste the file AutopanoGiga.lrplugin to ~/Library/Application Support/Adobe/Lightroom/Modules/
  • After processing, the export option trought Autopano Giga may be available from the File menu on Lightroom (or via the contextual menu)



(Autopano Giga only) The plugin for Bridge CS4-CS5-CS6-CC is not installed

If during the installation the plugin for Bridge CX " is disabled try the manual solution described below:

Solution:

  • Unzip the zip file
  • Access to your User Library Folder "~/Library" Folder
    • Hold Option and Use the “Go” Menu to Show Library in the Finder. (Holding down the Option key will show the “Library” directory as an option in the Finders Go menu.)
  • The folder contains a file called AutopanoGigaXX.jsx and folder called AutopanoGigaXX
  • Copy/paste the files and folder to ~/Library/Application Support/Adobe/BridgeCX/Startup Scripts/
  • After processing, the export option trought Autopano Giga may be available from the File menu on Bridge or via the contextual menu



Crash upon quitting Autopano

Autopano closes abnormally when you quit. You need to register your license every time you use the software.


Solution:

  • Open Fontbook, the duplicates are tagged with an yellow triangle
  • Select all fonts tagged with that yellow triangle
  • Hit "Resolve duplicates" in the edit menu

Linux LINUX

Crash when trying to modify any directory in the preferences

This issue has been observed on CentOS 6.4.

Solution:

  • Run qtconfig and change the GUI style.











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