I understand that your eBook consumption has come to a rather grim halt as your Kindle Paperwhite not turning on without prior intimations. But trust me, there is nothing to worry about as you can quickly troubleshoot the device to normalcy, in a few steps, depending on the nature of the problem.
Still, I wouldn’t want you to go about fixing the Kindle Paperwhite all by yourself as any miscalculation might end up bricking the same. To make troubleshooting easy and simple, I shall now enlist some of the most common issues and strategies to get the Kindle Paperwhite up and running in virtually no time.
Kindle Paperwhite Won’t Turn On: Causes & Solutions
Issue #1: Drained Battery
Troubleshooting Technique: You might be thinking way too hard through this one and trying all sorts of antics to get the device working when the actual issue is a completely drained battery. This issue requires you to charge the device to completion, preferably while keeping the device turned off.
Issue #2: Frozen Display
Troubleshooting Technique: If you find the screen unresponsive and cannot even get past the lock screen, you might have to go a bit detailed with the troubleshooting.
The first strategy should be to factory reset, either in the form of a hard or soft reset. A soft reset doesn’t require access to the Kindle interface as you can simply hold the power button for 20 to 30 seconds. Once the device comes back to normal and still shows signs of sluggishness, a hard factory reset would work.
Also, once you soft reset the device, be aware that the Kindle flashes once before restarting. Plus, even before the hard reset, the device must be unplugged from the power sources. For this to work, you must head over to the ‘Quick Settings’ tab, select More and then move to the ‘Device’ icon and hit ‘Reset Factory Defaults’.
Note: Hard reset deletes all the existing data. However, the same gets synced to the Amazon cloud and can be accessed back once you set up the device, all over again.
Issue #3: Battery Issues
Troubleshooting: The battery of your Kindle PaperWhite might be draining within minutes, thereby leading to the first issue. If the battery issues persist even after charging a turned-off device, you should get the device checked for charger or battery abnormalities. A good way to cross-check is to charge the Kindle using a different micro-USB cable.
In case the charger or the battery or both are at fault, consider replacing them at the earliest.
However, if the battery issue is due to the software, you might have to check for the search items and unclick or delete the unindexed search items to add a few additional hours to the battery.
Issue #4 Broken Kindle
If the device has experienced major bruises, broken screen, or any other physical hit, it is better to head over to a service center, in case you do not have prior experience. Or you can even connect with Amazon’s customer service to resolve the issue under expert supervision.
Issue #5: Generic
If the Kindle isn’t working due to internal or manufacturing issues, you can tap into the 12-month warranty by connecting with the customer service. In most cases, Amazon replaces the device or even issues a refund, depending on preferences.
While the concerned problem here seems to be a non-responding screen or rather a kindle stuck on waking up, the device can also encounter unresponsive eBooks, quick battery discharging, slugging page loading, and a host of other issues. Therefore, I enlisted the most common issues faced by Kindle users along with their resolutions.
You can trust the troubleshooting ideas present in this post to see you through any issue, whatsoever.